HOW TO BOOK:

  • telephone contact is just a support. On site there is complete answers to almost every question;
  • To book follow the instructions in the e-mail reply and deposit the amount requested by the next business day. After depositing the return e-mail advising;
  • Tell the date, the deposit amount and the number of the envelope / document or your account (if transfer) or image (if DOC)
  • If DOC does not send at your bank’s website proof operation by e-mail (can not receive). Return the original email with the image
  • within 1 business day will be confirmed via e-mail of your deposit in our bank account (notified via email), completing the reservation.
  • The reservation will be confirmed only after sending the e-mail confirmation of the deposit, if you have not received, please contact us.

 


THE DAILY INCLUDE:

  • Breakfast, bedding, daily cleaning service of the apartment, as well as excellent leisure facilities and services of the Hotel and Pousada in Paraty Brunello.

TIME OF ENTRY AND EXIT:

  • Check-in 14h (24h reception);
  • Check out until 12h
  • Stay after the check-out without prior communication will automatically be charged a penalty equivalent to the daily day.

CHILD POLICY:

  • 1 child from 0 to 4 years free. per apartment
  • will not be allowed to stay in hotel smallest
    age, unaccompanied parents without authorization notarized in
    notarized parental or legal representative of the minor.

CANCELLATION POLICY ON HOLIDAYS, MUNICIPAL EVENTS, JULY, DECEMBER, JANUARY and FEBRUARY

  • can only accept cancellation requests sent by mail, by requesting the reservation.
  • Cancellation until 30 days before – refund of deposit or transfer date. Transfer rate or return :
    R $ 30.00 per person, more in bank charges.
  • Cancellation 29-15 days prior – 50% refund of the total amount deposited or transfer date. Transfer rate or return R $ 30.00
    per person more in bank charges.
  • Cancellation less than 15 days notice – no refund or transfer .

CANCELLATION POLICY IN OTHER PERIODS (EXCEPT FOR GROUPS OF 10 OR MORE PERSONS):

  • can only accept cancellation requests sent by mail, by requesting the reservation.
  • Cancellation up to 96 hours before – full refund of the total amount deposited or transfer date;
    transfer rate or return of R$30,00 per person plus bank charges.
  • Cancellation 96-48 hours before – 50% refund or transfer date; transfer rate or return of $ 30.00
    per person more in bank charges.
  • Cancellation less than 48 hours in advance – if not sold may be the transfer date.
    transfer rate or return of $ 30.00
    per person more in bank charges.
  • Having early departure during the stay will be charged the full value of the package closed and combined;
  • The vacancy is always available until 12pm the day after the check-in. No show reservation is canceled without refund of deposit.

CANCELLATION POLICY DURING THE LODGING AND NO-SHOW FOR BOOKING:

  • Having early departure during the stay will be charged the full value of the package closed and combined;
  • In case of no-show the wave is always available until 12pm the day after the check-in. No show reservation is canceled without refund of deposit.

CANCELLATION POLICY FOR MULTIPLE BOOKINGS (GROUPS):

  • Should it be reserved for a group and there is a partial cancellation (one or more people do not see this group) will be charged the full amount of the combined group at time of booking. No discount will be granted to the group regarding the person who did not come.
  • will be responsible for paying the person who made the contact and received instructions on deposits.
  • Deadlines Cancellation
    follow those described in Item 5:07 described above.

ANIMAL POLICY:

  • In high season and holidays, pets are not allowed. In the low season, after consultation, dogs are allowed up to 3 kg in fit. At a cost of $ 30.00 per day. Are forbidden to stay in the breakfast area, kitchen and outdoor pool deck
  • Communicate Pousada Brunello at the time of booking as there are special rooms to accommodate guests with dogs
  • The animal should be accustomed to traveling and staying alone in the apartment. (Strange atmosphere to it) while the owners make trips;
  • Any damaged object such as scratched doors, bedding and bath damaged will be charged to the guest,
  • Have good sense to bring the animal or not, so do not bother other people with barking and causing inconvenience to you or wasteful spending;
  • They must be aware that you may be asked to anticipate their output without reducing the value of the booking if the animal does not behave properly.